Change of Mind

All Package and/or Product purchases (whether paid upfront or in instalments) are subject to a cooling off period of five working days (exclusive of Saturdays, Sundays, and public holidays) starting from the beginning of the validity period. A full refund will be provided for any change of mind during this period, upon written request to Browhaus, provided that no part of the Package or Products has been used, and any Product is returned in its original packaging.

Any refund requests submitted after the Cooling Off Period, or after the Package or Products or any part thereof has been consumed or utilised, will strictly not be accepted.

Gift Cards are not applicable for return.

Return Requests

Return requests can only be made within 15 days of purchase. To initiate this request, please email us at customercare@browhaus.com with your order number, reason for return and photographs of the item.

Please return the item in its original packaging with the receipt or proof of purchase. Alternatively, repack the item sufficiently to avoid damage in transit. We encourage customers to photograph the items scheduled for return and the condition of the packaging before handing them over to our delivery partners. You will receive an email notification when your returned item has been received.

We will process the return once we have received and inspected your returned item. If approved, you will receive an email notification with details of your refund or product replacement. All refunds of the net amount will automatically be applied to your original method of payment. We reserve the right to reject a return request of a product that, in our reasonable opinion, is of unacceptable quality due to fair wear and tear, misuse, or poor maintenance and care of the product.

All costs associated with returns are at the expense of the customer. All returns may be sent to our warehouse by a courier of your choice.

Faulty or Damaged Products

If you receive a product that is damaged, faulty or incorrect, we will replace the item for you (depending on availability) free of charge, or offer a full refund, provided you contact us within 48 hours of receiving the delivery.

To initiate this request, please email us at customercare@browhaus.com with your order number, reason for return, and photographs of the item.

Please return the item in its original packaging with the receipt or proof of purchase. Alternatively, repack the item sufficiently to avoid damage in transit. We encourage customers to photograph the items scheduled for return and the condition of the packaging before handing them over to our delivery partners. You will receive an email notification when your returned item has been received.

We will process the return once we have received and inspected your returned item. If approved, you will receive an email notification with details of your refund or product replacement. All refunds of the net amount will automatically be applied to your original method of payment.